Support Services

Application Management

Getting the best use of vendor applications need better application management and support. Poor application management will result in low productivity and in most cases may not deliver the expectations.

In the case of energy market analysis applications currently available in the market, INSIGHTPOWER can provide these support services. We will ensure the product is stabilized within its functional levels and continue to deliver the business user expectations. Support services will also allow you control spending with predictable maintenance cost.

Some areas of application management support:

• Change management and maintaining integrity of application to meet managed vendor upgrades.
  
  
• Evaluate technical impact, cost/benefit and apply vendor upgrades as available.
  
  
• Develop functional extensions to meet the growing business needs.
  
  
• Develop backup and recovery procedures to meet business continuity requirements.
  
  
• Monitor, improve application performance and resolve using hardware /database performance tuning.
  
  
• Maintain user growth requirements, user accounts and access privileges.
  
  
• Manage application issue registers and coordinate issue resolution process with vendors.

Database Management

When you require database support services related to a business application system, we can provide these DBA services. We can work with your application support team to ensure the database systems are better managed to meet the application requirements.

• Database administration tasks
  
  
• Database configuration management performance tuning
  
  
• Database backup and recovery procedures to meet business continuity requirements.

Please also see our database services.